How Do I Return an Item?

Executive Travelware wants you to be satisfied with your purchase. We do our best to select merchandise that offers great functionality, durability and value. If for any reason the item you ordered did not meet your expectations, it can be returned while in new condition, with all original packaging and materials, within 30 days (of date received) for a full merchandise credit (shipping and handling cannot be credited).

If you are having difficulty in setting up a product, such as a currency converter or clock, contact us for assistance before returning the product. Often, we can provide a quick solution.

Items which have been damaged by the user cannot be credited. Items returned within 30 days, but lacking original packaging will be subject to a 20% restocking charge. Personalized items may not be returned.

IMPORTANT: If you plan to return a large product, such as a world globe, luggage or large clock, you must contact us first for a Return Merchandise Authorization. We may also instruct you to ship to item to a different physical address. In order to keep our globe prices low, all Replogle Globes are subject to a 20% restocking fee unless a defective product is being exchanged for the exact same model and color.

Defective Products
If you believe your product may not be functioning correctly, please call (800-397-7477) or email us at [email protected] before returning the product. In most such cases, we find that the problem may be resolved without the need to return the product.

With technology products, an improper setting or weak battery can prevent proper operation. (Note that some products require more than one battery type and may no function properly if both types are installed.) If a replacement is necessary within 30 days, we will exchange the product for the same model (if available) or provide a refund, if the item is no longer available. Also note that many battery powered products that are supplied with batteries, are packed with a plastic tab on the battery contact. That must be pulled off for the product to receive power. Currency converters and calculators often have a recessed RESET button, which is activated by pressing with the end of a paper clip. Consult the product's instruction sheet for more details. We recommend that you try out and become comfortable with any new travel product, well in advance of your trip.

Products being returned (other than globes, luggage, large clocks or other large cartons) can be returned to us prepaid.

PLEASE CONTACT US BY EMAIL FOR RETURN INSTRUCTIONS:
Email: [email protected]

(No COD shipments will be accepted)

Merchandise Damaged or Lost in Shipment
If a product ordered has been damaged in shipment, please bring this to the attention of the shipper immediately. If delivered by Federal Express or UPS, some insurance will automatically apply. Insurance on USPS orders is not provided unless specifically ordered.

International Customers
Please contact us in advance for all returns or exchanges.